Frequently Asked Questions

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Your Rights as a Therapy Client

How to request a copy of your health care records: please submit a written request to your therapist. Your request may be sent by email or mail. If you need assistance with the process, your clinician will provide guidance and support. Records are provided in accordance with Texas law and professional standards.

How to contact the Texas Behavioral Health Executive Council (BHEC): for answers to questions, concerns or general information about licensed mental health professionals, please visit the Councils’ Contact Us page at https://www.bhec.texas.gov/contact-us/index.html.

How to file a consumer complaint with the Office of the Attorney General: go to the Office of the Attorney General’s Consumer Protection Division at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.